• Can’t login to dashboard. Getting “unauthorized”.

  First, be sure that you are typing in your email and your password correctly - that you are not transposing or leaving out any characters. If that doesn’t work, click on reset your password, and check your email inbox for the reset link. This should resolve the problem. If you do not get the password reset link by email, the email address in our database must be incorrect. Please chat with us right now using the chat box below.Some readers

• Not getting email notifications.

  First, check your “junk” or “spam” folders. If you find the notices there, simply add service@webprez.com to your email directory, and that should permanently resolve the problem. If you do NOT find the notices in there, check the email address under User Profile in your WebPrez dashboard to be sure it is the correct address - especially look for typos. If the email address is correct, and the notices are not in your junk or spam folders, please chat with us right now using the chFew readers

• Cannot upload photo image. Problem with photo image.

  First, be sure that the image is a jpg or png file - otherwise the system will not accept it. Then confirm that the image you are uploading is no more than 5 megabytes. That is the maximum. If it is larger, the system will not accept it. If your image meets these two conditions, but still won’t upload or display, then chat with us right now using the chat box below.Few readers

• Payment card not accepted. Transaction failed.

  If the form is processing still, please wait until it is done, and you will receive a confirmation. If the processing icon has finished, and the transaction was not completed, please try again, because sometimes the bank card servers get backed up and time out. If the second attempt does not complete, try another card, or contact Cardholder Services on the back of the card to ask why the card is being declined. This will usually allow the transaction to be completed. However, if this doeFew readers