• Can’t login. Getting “These credentials do not match our records.”.

  This usually means the email or password entered doesn’t match what’s on file — but it’s typically easy to fix. 🔍 Step 1: Double-Check Your Login Info Make sure: Your email address is spelled correctly There are no extra spaces before or after your email Your password is entered correctly (watch for caps lock) 🔑 Step 2: Reset Your Password If you're unsure, click “Reset Password” on the login page. Check your email for the reset link Follow the steps to create aSome readers

• I'm not getting my email notifications or alerts.

  If you’re not receiving notifications, there are a few common things to check. 🔍 Step 1: Check Spam or Junk Folders Sometimes notifications get filtered. Check your Spam/Junk folder If you find them there, add: noreply@financialsecurity.me to your contacts or safe sender list Also reply back to the Notifications with a simple, "Thanks" or something simple. Replies to emails signal to the email providers that these emails and the addresses they come from are safe and wanted. TSome readers

• I'm having issues uploading my profile photo.

  If you’re having trouble uploading your photo, here are the most common things to check: 🔍 Step 1: Check File Type Make sure your image is one of the supported formats: JPG / JPEG PNG Other file types (like HEIC, GIF, or WEBP) are not supported. 📏 Step 2: Check File Size Your image must be 5MB or smaller. If your file is too large: Try resizing or compressing the image Or export a smaller version from your phone or computer 🖼️ Step 3: Check Image Quality FoFew readers