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# I'm not getting my email notifications or alerts.

If you’re not receiving notifications, there are a few common things to check.

## 🔍 Step 1: Check Spam or Junk Folders

Sometimes notifications get filtered.
* Check your **Spam/Junk** folder
* If you find them there, add:
**noreply@financialsecurity.me** to your contacts or safe sender list
* Also reply back to the Notifications with a simple, "Thanks" or something simple. Replies to emails signal to the email providers that these emails and the addresses they come from are safe and wanted.

This usually resolves the issue going forward.

## Step 2: Confirm Your Email Address

Go to your **User Profile** in your dashboard and make sure:
* Your email address is correct
* There are no typos



## Step 3: Understand When Notifications Are Sent

WebPrez only sends notifications when someone **clicks to watch your video**.
* We **do track opens**, but
* We **do NOT send notifications for opens**

This is intentional — clicks/views are the more meaningful signal of interest.


## Step 4: Still Not Receiving Anything?

If everything above looks correct, your email may be on a **suppression list**.

This can happen if:
* An email previously bounced
* You unsubscribed at some point

👉 In that case, contact support using the chat widget and we’ll check our **global suppression list** and resolve it for you.


## 💬 Need Help?
If you’re unsure or want us to take a look, use the **chat widget in the bottom right** and we’ll help you troubleshoot quickly.

## Good to Know

If you’re just getting started, it’s normal not to receive many notifications right away.

As you:
* Send more videos
* Run campaigns
* Follow up consistently

You’ll begin to see more engagement and alerts over time.