> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://webprez.crisp.help/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # I can't log in / Login not working / Forgot password / Can't access my account If you're having trouble logging into your WebPrez account, this article will help you get back in quickly. ### Common Login Issues This error usually means one of the following: * The email or password entered doesn't match what's on file * You're using the wrong email address * Your password was typed incorrectly * Your account may not be set up yet Most login issues are quick to fix. Here's how: ### 🔍 Step 1: Double-Check Your Login Info Before anything else, make sure: * Your **email address is spelled correctly** (no typos) * There are **no extra spaces** before or after your email * Your **password is entered correctly** (watch out for Caps Lock) * You're using the **correct email address** — the one you originally signed up with **Tip:** If you have multiple email addresses (personal, work, old accounts), try each one. It's common to forget which email you used during signup. ### 🔑 Step 2: Reset Your Password If you're not sure about your password, click **"Reset Password"** or **"Forgot Password"** on the login page. Here's what happens next: 1. Enter the email address you used to sign up 2. Check your inbox for the password reset email 3. Click the reset link in the email 4. Create a new password 5. Log in with your new password This resolves most login issues. ### 📬 Step 3: Didn't Receive the Reset Email? If you don't see the password reset email within a few minutes, check the following: **Check your Spam/Junk folder** Sometimes reset emails get filtered. Look in your Spam, Junk, Promotions, or Clutter folder. **Make sure you're using the correct email** The reset email will only be sent to the email address associated with your account. If you're not sure which email you used, try any others you may have. **Wait a few minutes** Email delivery can occasionally be delayed. Give it 5–10 minutes and check again. **Still nothing?** If you're not receiving the reset email after checking spam and waiting a few minutes, it's likely that: * The email address you entered isn't in our system * The email was entered incorrectly during signup * Your account hasn't been created yet ### ⚠️ Still Can't Log In? If none of the above worked, we're here to help. 👉 **Use the chat widget in the bottom right corner** of this page, and we'll help you get back into your account quickly. When you reach out, it's helpful to include: * The email address you believe you used to sign up * Any other email addresses you might have used * Whether you're a new user or an existing customer We'll look up your account and get you sorted out right away. ### 💡 Common Questions **Q: I'm sure I have an account, but my login isn't working. What's going on?** A: This usually means the email or password doesn't match our records. Try resetting your password first. If that doesn't work, reach out via chat and we'll locate your account. **Q: I just signed up, but I can't log in.** A: Make sure you completed the signup process and confirmed your email address (if required). If you're still having trouble, contact us via chat. **Q: Can I change the email address associated with my account?** A: Yes! Once you're logged in, you can update your email in your account settings. If you can't log in to make the change, reach out via chat and we'll help. **Q: I'm getting an "account not found" or "invalid credentials" error.** A: This means the email or password you entered doesn't match our records. Try resetting your password. If that doesn't work, you may be using a different email address than you think — contact us and we'll help locate your account. **Q: Do I need to create a new account if I forgot my password?** A: No! Just use the "Reset Password" option on the login page. Creating a new account won't help if you already have one. ### Keywords for Search This article covers help with: * Can't log in * Login not working * Forgot password * Reset password * Can't access account * Can't sign in * Invalid credentials * Account not found * Wrong password * Email not recognized * Not receiving reset email * Locked out of account * Login error * Password reset not working * How do I log in * How do I reset my password * I forgot my login * I don't remember my password * Login help * Access issues * Sign in problems * Authentication error * Credentials not working * Can't get into my account * WebPrez login issues **Still stuck?** Contact us via the chat widget and we'll get you back in right away.