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# How do I know if my Campaign video emails are being delivered?

When you send a WebPrez Campaign, it’s natural to wonder:

👉 *“Are my emails actually reaching people?”*

The short answer is: **yes — and you can track meaningful engagement directly in your dashboard.**


## How Email Delivery Works
WebPrez currently sends campaign emails using a trusted delivery platform (SendGrid), which is used by many large companies to reliably send high volumes of email.

This system uses industry-standard authentication methods like:
* SPF
* DKIM
* DMARC

These help email providers (like Gmail, Outlook, etc.) verify that your emails are legitimate and safe to deliver. ([SendGrid](https://support.sendgrid.com/hc/en-us/articles/17404397687323-Twilio-SendGrid-Support-Deliverability-Guide?utm_source=chatgpt.com))

👉 Once an email is accepted by the recipient’s mail server, it is considered **“delivered.”** However, whether it lands in the inbox vs. spam depends on several factors (more on that below).


## What You Can Track in WebPrez

WebPrez tracks the metrics that matter most for your business:
* ✅ **Clicks / Video Views** (primary signal)
* ✅ **Opens** (available in reporting)
* ✅ **Unsubscribes**
* ✅ **Bounces (undelivered emails)**

When someone **clicks to watch your video**, you’ll receive a notification — because that’s the strongest indicator of real interest.

👉 This is why WebPrez focuses on **Clicks/Views over Opens**.


## Important: “Delivered” vs “Seen”

Even with the best systems:
* An email can be marked “delivered” but still land in:
    * Promotions tab
    * Spam folder
    * Or simply be ignored

Email providers determine placement based on:
* Sender reputation
* Recipient engagement
* Email content and behavior ([SendGrid](https://support.sendgrid.com/hc/en-us/articles/360041790453-Best-Practices-for-Email-Deliverability?utm_source=chatgpt.com))

👉 That’s why engagement (clicks) matters more than delivery alone.


## What to Expect (Especially Early On)

If you’re just getting started:
* It’s normal to see **lower clicks in the first 1–2 weeks**
* Engagement typically improves as:
    * Contacts recognize your name
    * They receive multiple touches
    * Trust builds over time

👉 Campaigns are designed to **build momentum**, not produce instant spikes.


## 🚀 Upcoming Upgrade: Sending from Your Own Email (Gmail & Outlook)

We are currently rolling out a major upgrade that will improve deliverability even further.

### What’s Changing
You’ll be able to connect your:
* Gmail / Google Workspace
* Microsoft 365 / Outlook / Hotmail

### Why This Matters

Instead of emails coming from a platform sender, they will come directly from:

👉 **your actual email address**

This has major benefits:
* 📬 **Higher inbox placement** (emails from real people are trusted more)
* 🤝 **More personal and familiar to recipients**
* 💬 **Replies go directly to your inbox and thread naturally**
* 📁 **Emails appear in your Sent folder**
* 🚫 **No shared sender reputation risk**

### Important Notes
* Gmail and Microsoft are moving toward **OAuth-based authentication for security**, replacing older login methods ([Google Help](https://support.google.com/a/answer/14114704?hl=en&utm_source=chatgpt.com))
* This ensures your account stays secure while allowing WebPrez to send on your behalf

There will be some limits (daily sending caps), but for most advisors, this results in **better deliverability and stronger engagement**.


## 💡 Best Practices to Improve Deliverability

Even with great infrastructure, your results depend on how you use the system:
* Send to people who know you
* Keep your list clean (no cold or purchased lists)
* Stay consistent with your campaigns
* Use clear, relevant messaging
* Focus on **video engagement**, not just opens

## Bottom Line
* WebPrez ensures your emails are **sent reliably and tracked properly**
* The most important signal is **who clicks and watches your videos**
* Deliverability improves over time with consistent use
* Upcoming upgrades will allow emails to be sent directly from your own inbox for even better results

## 🤝 Need Help?
If you’d like help reviewing your campaign performance or improving your results, reach out to support — we’re happy to help.