I'm having issues uploading my profile photo.
If you’re having trouble uploading your photo, here are the most common things to check:
🔍 Step 1: Check File Type
Make sure your image is one of the supported formats:
- JPG / JPEG
- PNG
Other file types (like HEIC, GIF, or WEBP) are not supported.
📏 Step 2: Check File Size
Your image must be 5MB or smaller.
If your file is too large:
- Try resizing or compressing the image
- Or export a smaller version from your phone or computer
🖼️ Step 3: Check Image Quality
For best results:
- Use a clear, professional headshot
- Make sure the image isn’t corrupted or partially downloaded
- Avoid extremely large or high-resolution files
🛠️ Step 4: Still Not Working?
If your image meets all the requirements above but still won’t upload:
👉 Use the chat widget in the bottom right, and we’ll take a look right away.
💡Pro Tip
Your photo appears on your video pages, so using a clear, professional image helps build trust with prospects.
Updated on: 03/29/2026
Thank you!